STORE POLICY
Payment: We accept payment via Credit Card, PayPal, Check, and Cash.
Shipment: Shipping is available anywhere in the United States, internationally, and to FPO/APOs. We ship through USPS, UPS, and FedEx. The buyer is responsible for all shipping and insurance costs, and unfortunately we cannot be responsible for lost or damaged packages once orders are shipped.
Refunds/Returns: We strive to produce every piece to the highest quality and will do our best to accommodate and correct any mistakes that occur in the production process. Since all items are custom and made to order, all sales are final. We do not accept returns or exchanges unless the item you purchased is defective, or if a mistake is made on Dolphin International’s part. If you receive a defective or incorrect item, please contact your Sales Representative, or our Office with details of the product and the defect or mistake. Return/Exchange requests must be made within 5 business days upon pick up/delivery of the order. Upon receipt of the returned product, we will fully examine it and notify you, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product, or refund the purchase price using the original method of payment. We reserve the right to correct, update or change our return/refund/exchange policy at any time without notification.
Release of Liability for Customer Furnished Items: Each garment is carefully inspected before its processing. However, we are not responsible for any defects or natural flaws in the materials which may result in, but are not limited to, discoloration, color bleeding, shrinkage, and holes in the fabric. The garments will be processed at the client’s own risk. The Screen Printing and Embroidery process has some inherent risks, which we cannot guarantee against.
Shipment: Shipping is available anywhere in the United States, internationally, and to FPO/APOs. We ship through USPS, UPS, and FedEx. The buyer is responsible for all shipping and insurance costs, and unfortunately we cannot be responsible for lost or damaged packages once orders are shipped.
Refunds/Returns: We strive to produce every piece to the highest quality and will do our best to accommodate and correct any mistakes that occur in the production process. Since all items are custom and made to order, all sales are final. We do not accept returns or exchanges unless the item you purchased is defective, or if a mistake is made on Dolphin International’s part. If you receive a defective or incorrect item, please contact your Sales Representative, or our Office with details of the product and the defect or mistake. Return/Exchange requests must be made within 5 business days upon pick up/delivery of the order. Upon receipt of the returned product, we will fully examine it and notify you, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product, or refund the purchase price using the original method of payment. We reserve the right to correct, update or change our return/refund/exchange policy at any time without notification.
Release of Liability for Customer Furnished Items: Each garment is carefully inspected before its processing. However, we are not responsible for any defects or natural flaws in the materials which may result in, but are not limited to, discoloration, color bleeding, shrinkage, and holes in the fabric. The garments will be processed at the client’s own risk. The Screen Printing and Embroidery process has some inherent risks, which we cannot guarantee against.